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Automated Service Management (23)

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http://www.bestsoftwarehelp.com/
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ERP System: Enterprise Resource Planning System & Service Management
Increased competition and the imperative to retain customers by offering new products and services mean that aftermarket service has become an area of focus for many manufacturers. They recognize the need to be more proactive in tracking and managing equipment performance and to increase resource utilization and responsiveness in order to satisfy customer requirements and ensure equipment uptime.
For equipment-related service and maintenance organizations looking to balance customer satisfaction, resource utilization, and profitability, Infor delivers the only total aftermarket service solution that enables fully integrated, robust, and scalable automated field service management. You'll quickly adapt to continuing change and extend the benefits of automated field service operations to your entire organization.
http://www.infor.com/
HelpDesk Solutions
HelpDesk Solutions specialise in IT Service Management Software (Touchpaper Servicedesk) and are a premium affiliate partner of Avocent/Landesk (Landesk ITSM, formerly known as Touchpaper Servicedesk) and Capisce Software® (Automated Survey Software). Helpdesk Solutions are a business solutions provider specialising in providing IT Service Management solutions underpinned by technology.
Avocent/Landesk offers a complete ITIL™ service management solution. To be truly successful, ITIL™ needs to be able to push the technology beyond IT and into the business of the organisation. The flagship product, ServiceDesk is one of the world’s leading IT support solutions and is the best selling IT support solution in Europe. The latest solution from Avocent/Landesk is the IT Business Management suite (ITBM). ITBM covers the core areas of IT Service Management (ITSM) Customer Service and Support (CSS), Network and System Management (N&SM).
http://helpdesksolutions.com.au/
MYOB
MYOB is an international provider of solutions that liberate business owners and accountants from the burden of day to day administration, empowering them to achieve business success. MYOB develops and delivers award-winning software, services and support for more than 700,000 businesses and accounting practices in Asia-Pacific region.

Owner-operated businesses are the most dynamic force in the world economy and yet they are universally challenged by limited resources. MYOB uses its knowledge, expertise and scale to help them build better businesses.

http://myob.com/
Field service management - Adobe
Reducing the cost of service delivery and improving customer satisfaction means finding better ways to manage and control processes for enabling field service workers to do their jobs. Manual and/or paper-based processes can be readily replaced with more efficient, automated electronic workflows using Adobe solutions. By replacing paper with electronic documents and implementing a digital rights management (DRM) solution, you can gain greater control over field operations and protect sensitive information.
Leverage information already available in your enterprise systems for the automated generation of service manuals, and generate manuals earlier in the process to help meet rapid delivery schedules. By enabling service professionals to view manuals electronically with free Adobe® Reader® software, you can reduce the costs to print and deliver manuals. You can also help ensure that service professionals are using the latest version of repair manuals so service can be performed correctly the first time.
http://www.adobe.com/
Austmine
Austmine represents an industry group which is heavily involved in research and development of new and innovative technology for the mining industry and which exports that technology or plans to do. Austmine was instrumental in the development of the National Infrastructure & Engineering Forum (NIEF) which promoted the participation of Australian companies in major infrastructure projects in Australia and internationally.

Austmine has promoted awareness of the challenge and opportunities of ebusiness. Austmine has also played a big part in the recognition of Australia as a source of advanced technology for the mining industry.

http://www.austmine.com.au/
Web-based IT Services Management Software
Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers use to sell, implement, deliver and bill their services. Autotask will help you improve your business performance through the automation and management of your people, projects and processes. That means greater efficiently, and more profitably. A bold promise, yes. But we deliver by getting your entire team all working off of literally the same customer and business information, all in real time.

And, because everything is kept in one database, Autotask gives you the power to mine your data to answer virtually any other question about your business. This is serious software that starts at just $29 per month! Request your demo and see how much more work you can get done without increasing staff!

http://www.autotask.com/
Tigerpaw CRM Software Service Management and PSA Software
Tigerpaw Software is an all-in-one business automation software package built to streamline all aspects of service, delivery and sales, all from one CRM database. Tigerpaw's flexibility enables all businesses with a service functionality to to fully automate all business processes from one central database. Tigerpaw's customer asset management processes ties in with several managed service provider software solutions (MSPs) that consolidate and automate all sales, service, and monitoring tickets to one invoice!

Added mobility and web integration for field service and technician time tracking makes Tigerpaw the premier software package for taking your service orientated business to the next level.

http://www.ccsolutions.com.au/
InfoComm Engineering
We are a Communications Engineering, Information Technology company. If you have a problem you have not been able to solve do not hesitate to call. Hardware & Software Sales, Servers, Desktop Systems, Point of Sale Systems. You name it we have it, and if we haven't we can get it. System Maintenance - Do you have a medium size enterprise, or small business. We can help you maintain your systems, providing on call assistance.
InfoComm Engineering is a Communications Engineering and Information Technology company. We provide consultancy in a wide variety of fields. We design, manufacture, and source items in the Computer, Electronic and Communications Engineering field from PC and Embedded Systems through to Point of Sale(POS), Telephone Systems, Radio Systems and RF Power Amplifiers. We also manufacture and design control systems, security systems and other embedded microprocessor systems. In our consulting role we investigate and solve problems that others can't. If you have a problem you have not been able to solve do not hesitate to call.
http://www.coolice.com.au/
VPQ - Automated Quality of Service Management
Quality of Service (QoS) mechanisms are the keys to ensuring network performance, but they are complex to implement and manage. VPQ is an automated solution that manages QoS across TCP/IP networks to support the unique real-time performance requirements of voice and videoconferencing. A good voice or videoconferencing experience requires consistently good network performance. Quality of Service (QoS) mechanisms are the keys to ensuring network performance, but they are complex to implement and manage. One incorrect QoS configuration in any router along the network path can cause a poor user experience.

Our VPQ QoS management tool monitors, tests, and reports on network support for voice and videoconferencing to ensure proper QoS performance and configuration.

http://www.datatrackplc.com/
Descartes Field Service Management Software
Descartes Field Service Management solution helps optimize the field service process to improve efficiency and customer service for organizations. Offered as an extension to support Descartes routing software and planning of deliveries, the Descartes Field Service Management solution uses demand forecasting data to perform route and asset planning, route building and optimization, and tracking of technicians, ensuring you have greater visibility and control over all activities in the field.
By using this solution, you can gain a clear picture as to where you can drive out inefficiencies, cut costs and deliver service that keeps your customers coming back. The Descartes Field Service Management Solution includes forecasting, routing & tracking and reporting.
http://www.descartes.com/
Forge Research Products - Enterprise Service Management
Forge is focused upon the design, development and implementation of business solutions in a distributed environment. Enterprise Service Management (ESM) systems manage large numbers of remote intelligent devices via a variety of communication mechanisms.

Forge Research (Forge) ESM systems maximise the high performance and reliability of services based on these devices and ensure consistent availability of business and operational information. Benefits naturally accrue from the symbiosis between services and system infrastructure by utilising aggregated data from the underlying management system.

http://www.forge.com.au/
Jim2 Business Engine
Jim2 Business Engine combines Accounting, Workflow and Business Process Management Software into one integrated package. Designed, Developed and Supported in Australia, Jim2 is a complete business solution that manages every aspect of your workflow cycle. Jim2 Business Engine is in use in HUNDREDS of Australian business all around Australia. Jim2 is a PROVEN Accounting and Business Process Management tool that will help your business reach the next level in the Australian market.
http://www.happen.biz/
InApp
InApp is a CMMI Level 5 software services company based out of Palo Alto, California, USA with East coast offices located at Chapel Hill, North Carolina. We have an Off-Shore development center in India. Founded in 1996 by a group of entrepreneurs having big 5 consulting and Project implementation experience, InApp has since carved its own niche in the IT services sector by providing its customers innovative software solutions backed by sound technology strategies.
InApp's offerings include new product design & engineering, enhancement of existing products, and application porting & migration. These offerings span multiple architectures: stand-alone, client-server, web-based, web services-based and multi-tiered. Backed by sound Project Management Practices nuanced for offshoring, and an innovative, young team with deep skills in J2EE, .NET and different open source platforms, InApp has delivered reliability, exceptional value and a consistently high ROI to its clients.
http://www.inapp.com/
ERP System: Enterprise Resource Planning System & Service Management
Increased competition and the imperative to retain customers by offering new products and services mean that aftermarket service has become an area of focus for many manufacturers. They recognize the need to be more proactive in tracking and managing equipment performance and to increase resource utilization and responsiveness in order to satisfy customer requirements and ensure equipment uptime.
For equipment-related service and maintenance organizations looking to balance customer satisfaction, resource utilization, and profitability, Infor delivers the only total aftermarket service solution that enables fully integrated, robust, and scalable automated field service management. You'll quickly adapt to continuing change and extend the benefits of automated field service operations to your entire organization.
http://www.infor.com.au/
iStart
iStart.com.au is Australia’s ICT Research Hub. Use this site to help research the latest solutions that companies in your industry are using today. Whether it be CRM, ERP, Business Intelligence, Mobility or Supply Chain Management, iStart goes beyond the product to speak with business people who have deployed the technology to understand their objectives, the journey they took on the way and what benefits they are enjoying. If you are considering a technology investment, then iStart is where to begin.
The site showcases the leading products and services by solution-type and industry vertical available in Australia (see the Solution Pavilions in the left-hand navigation bar); we conduct surveys highlighting industry trends, we highlight issues affecting the technology landscape, and we publish useful advice from experts. We also focus on case studies to demonstrate how many of Australia's leading companies are successfully using these solutions.
http://www.istart.com.au/
Motorola Netopia Broadband Server Service Management Platform
Motorola Netopia Broadband Server is a service management platform that has been developed to the DSL Forum TR-069 specification. It allows service providers to expand broadband service revenues while reducing operational and support costs through automated service provisioning and comprehensive device management.

Motorola NBBS provides centralized service and device management for IP-based customer premises equipment (CPE) including broadband gateways, modems, VoIP phones, Webcams, and set-top boxes. It integrates seamlessly with existing OSS systems and CRM systems.

http://www.netopia.com/
Pitney Bowes Business Insight
Pitney Bowes unites three world-class software providers, Group 1 Software, MapInfo Corporation and Encom Technology to form a powerful new division – Pitney Bowes Business Insight (PBBI). Pitney Bowes Business Insight enables organisations to make better decisions through a combination of location intelligence and communication intelligence.

Offering the industry’s most comprehensive set of solutions for maximising the value of customer and location data, Pitney Bowes Business Insight provides the tools required to more effectively locate, connect and communicate with customers in today’s global markets.

http://www.pbinsight.com.au/
RAD Data Communications
For nearly 30 years, privately held RAD Data Communications has been providing innovative voice and data access solutions for mobile and fixed line carriers, service providers and enterprises around the world. Driven by technological innovation, guided by a veteran management team and imbued with a corporate philosophy that values long-term cooperation with its customers and partners, RAD is preparing users to meet future telecommunications and data delivery challenges while enabling them to deal quickly and effectively with their immediate access requirements.

RAD is a preferred solutions provider for more than 100 operators around the world, serving customers from Tier 1 mobile operators and fixed line incumbents to city carriers, ISPs and rural service telcos.

http://www.raddata.com.au/
Service Management EPR Systems Software - Australia & NZ
Aftermarket service has become an area of focus for many manufacturers, dealers, and equipment supply organisations. Service management helps Australian & New Zealand companies improve visibility and take a more proactive stance to providing aftermarket services. The need to retain customers against increased competitions has made them realised that they need to be more proactive in tracking and managing equipment performance and to increase response time in order to satisfy customer requirements & needs.

Enterprise resource planning (ERP) software enables Australian & New Zealand businesses to perform faster and more responsively to the market place, gaining valuable management data that can help obtain competitive advantage.

http://www.sagebusiness.com.au/
Teamsolve
Teamsolve are an Oracle Certified Advantage Partner (CAP), delivering Oracle-based solutions for organisations in all market sectors. Our expertise spans across the entire Oracle product set including Applications, Middleware and Technology. Our services are tailored to individual clients and include Consultancy, Support, Applications Development, Business Solutions, Licences, Hosting and Training.
Our unique approach to implementing Oracle-based business solutions provides organisations with world class IT at significantly reduced cost and risk. We can implement new Oracle ERP systems and provide all of the necessary Oracle services including Hosting, Support, Training, Licensing and Consultancy. In addition, our services ensure best use and maximum return on investment - providing a proven and reliable single supplier solution to any Oracle-based system.
http://www.teamsolve.co.uk/
TSA Corporation
Deliver customer information, case management, service history, and support knowledge directly to the desktops of customer service representatives and supervisors, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to your business process, and scalable to meet enterprise demands.

Deliver Superior Customer Service - Utilize multiple interaction channels, including phone calls, e-mail messages, in-person communications, and self-service Web sites to quickly create, manage, and resolve service issues.

http://www.tsacorporation.com/

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