Miracle Service has been designed using modular programming techniques. It comes 'out of the box' with a set of modules provided for the most common requirements of service organisations.
You can build on these, however, with optional modules which can be integrated into the application environment, and provide you with expanded solutions for your servicing needs.

In this way you can put together a service department solution which is tailor-made for your environment. As your business continues to expand, Miracle Service can expand with you, catering for the increased demands on your software solutions. 

Module	Included or Optional	Description
Service Department		Customer & Equipment Calls, Technician Scheduling, Dispatching , Task Closing, Billing, service contracts, contract templates, printing, included items, Profitability
Service Calls		When it comes to taking service calls, not one other application is faster, or more comprehensive.
Outstanding Service Calls		Comprehensive reviews of outstanding service calls
Main Warehouse Inventory		Serialised inventory by status including Stock, Sold, Loaner, Rental, RMA, Min-Max and Bin Location, Multiple Supplier/Item
Service Contract		Unique service contract templates and complete contract details
Service Call Invoicing		Service Invoicing and (optional) Contract Period Billing Invoices
Reports		Over 100 standard reports by department or range, including profitability
Master Service Contracts		Master Contract Billing, Profitability and Service History of multiple pieces of equipment under one contract.
Purchase Orders		Supplier and Inventory Ordering, Purchase Order Creation
Technician SMS Paging		Automatic transmission of work orders to field technicians via any SMS-enabled mobile phone
Data Conversion		Convert existing data for use in Miracle Service
Sales		Equipment, parts or consumables sales. Sales Orders or Invoices can be reprinted
Multiple Warehouse	Optional	Track inventory levels of Multiple Warehouses and Technician Car-stocks, Min-Max per warehouse
Preventative Maintenance	Optional	Repair & PM frequency by Model Class, Auto, generate PM call schedules. Review all PM's due (even if not on a PM contract)
Period Billing	Optional	Generates reports and reoccuring invoices selected for Contracts
Meter Tracking	Optional	Tracks equipment with "meters" or "click counters" to generate PM scheduling and reporting functions
Accounting Exporter	Optional	Exports Sales, Service and Period Billing Invoice and Purchase details to many accounting packages
Wireless & Web Options	Optional	Absolutely lowest cost wireless and web access for customers and technicians

OFFICE TECH SERVICES Sydney, Australia Ph: +61 2 9958 3276 Fax : +61 2 9958 7897 email - ots@officetech.com.au