Complete Field Service Management Control...
"... Miracle Service is the only product that is capable of automating an entire service department in over 20 industries and do so without any on-site training whatsoever" - Steven Hulaj - President, Nexent Corp.
Miracle Service simplifies the task of automating or your field service department by offering multiple implementation options. So you only need to buy exactly what you need.
With the Accounting Exporter module you eliminate double entry. Just send invoices and purchase order data automatically to your existing accounting applications, and all ledgers are updated instantaneously. Nothing new to learn. What could be easier?
Miracle Service is a modular program, which can be expanded to suit your requirements. Click here to see which modules are available, and which modules will best suit your business...
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Just some of the Miracle Service product features ... |
| Service Dispatch
Built-in User Security
Activity Call Screen
Equipment Contracts
Automatic Renewal Billing
Period Billing
Preventative Maintenance
Inventory Module
RMAs, Trials & Loaners |
Invoicing
Credit Hold Notification
Purchase Order Module
Automatic SMS Wireless Dispatch
Links to many Accounts Programs
User definable Screens
Over 70 Reports Included.
Customizable Reports and Forms |
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| Departmental Integration – share customer, equipment and part information. Enter information once and integrate that information between the sales department, service department, parts department,
and contract administrators.
Administrative Functions – significantly reduce or eliminate repetitive administrative functions. Automatically generate invoices, purchase orders, service contract renewals, meter collection reports, and much, much more.
Better Service Call Management – automatically default technicians based on customer, equipment, contract or region. Assign emergency calls to technicians with the parts required to perform the service in their vehicles. Intelligently sort and schedule calls by service call priority.
Warning Lights – throughout the application, unique warning lights instantly inform administrators of special circumstance or call to action. For example, service call takers are informed; when customers are on hold, last service call comments, PM should be performed, call-back, problem alert, last task comment, service bulletins or manufacturer warranty.
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Reduce Service Contract Costs – by automatically generating Preventative Maintenance calls prior to costly break-fix situations occur by dispatching technicians when they’re servicing other equipment at the customer’s site, when they’re in the neighborhood, or during technician slow times.
Instant Profitability Analysis – quickly generate valuable technician, customer, equipment and service contract profitability analysis. Through one-button analysis or standard reports, determine whether technicians require more product training; determine whether customer, equipment or service contracts are profitable; determine whether supplies included in contracts are being consumed in excess; and much, much more.
Reduce Inventory Carrying Costs – with min/max settings, dead stock reporting, alternate supplier catalogues, superseded items, vehicle inventory levels and part usage reports.
Powerful Reports – scrutinize the entire operation. The standard report module includes seven informative report categories. Generate valuable customer, sales, service, inventory, equipment and service contract reports. Review critical benchmark reports, including technician productivity, technician response, contract profitability, equipment performance and inventory usage. Create custom reports or modify existing reports through Microsoft Access or Crystal Reports. |
