Miracle Service - User Support area

When you purchase Miracle Service you are entitled to free Support for 30 days.

If you have paid for the Support/Upgrade (Server/Single User and all Additional User licenses) you will be entitled to receive Support by phone or email from OTS (Tel. 02 9958 3276, email ots@officetech.com.au) for thirteen months from date of purchase.

You will also receive emailed notifications of upgrades, and be able to download these from www.nexent.com at no charge during this period. Thereafter your prepayment will entitle you to the same Support/Upgrade for a further twelve months.

Miracle Service users can access our online help documentation by selecting the link below, and then entering their User ID and Password in the boxes provided...

Click here to enter the Support Area

Please Note:
1. Nexent and OTS do not provide support for your hardware, network, operating system or software other than Miracle Service.

2. If you do not purchase Support/Upgrade, but later wish to do so; you will be billed from date of original purchase.

3. Support/Upgrade, if required, must be paid for all user licenses.

4. Data Conversion. Nexent provide Technical Notes at www.nexent.com/tn to assist users. These include information for converting data to the Miracle Service format. OTS and Nexent Corp.do not provide any support for data conversion. This is specifically excluded from the Support/Upgrade option.
Nexent can convert your data if it is in ASCII or .dbf format. The cost being US$400 each for Customer, Supplier, Inventory; and US$800 for Service Equipment. Arrangements and payment must be made directly with Nexent Corp. if this service is required.

OFFICE TECH SERVICES Sydney, Australia
Ph: +61 2 9958 3276 Fax : +61 2 9958 7897 email - ots@officetech.com.au